Please contact us at support@bloodsafelearning.org.au if you need help.

A printable User Guide containing more detailed help on user registration, updating personal details, course progress and certificates and forgotten password process is available. For Report Administrators there is a Guide to assist with issues that may be experienced.

Below are answers to some frequently asked questions.

 

I haven’t accessed these courses before. How do I register?

If you are new to BloodSafe eLearning Australia and haven’t completed any courses before, you will need to register. Registration collects some details about you including your workplace (if employed or a student), work area, profession and email address. Ensure accuracy when entering these details as they are used to verify your record, send course certificates to you (via email), and for organisation reporting on course completions.

To register, select the red New Registration button on the homepage, or in the top right menu bar of any website page. The sites Terms of Use will display, then after accepting that, the registration form needs to be completed, and select ‘Submit to create new account’.

I have completed a course/s here before, but how do I login?

If you have previously completed a course/s with BloodSafe eLearning Australia (even if it was a number of years ago), you do not need to register again, you only need to Login. Select the green Login button on the homepage, or in the top right menu bar of any website page, then in the Login pop up type in the Email address you used to register and your Password, and then select the red Login button.

If you have forgotten your password, but your email address is still current and correct, select the ‘Forgotten password?’ text/link to reset your password.

If you have forgotten which email address you used to register previously, you can try logging in. If it doesn’t work, or you know that your email address is no longer current (e.g. your email address has changed), or it was spelt incorrectly, then you will need to contact the Helpdesk to amend your record. Contact support@bloodsafelearning.org.au and provide as much detail as you can – first name, surname (including maiden name if married since registering), workplace (or previous workplace if changed jobs), email address/es and what issue you are experiencing. Follow up will generally be provided within 24 hours (excluding weekends).

The website has recently been updated. What’s changed?

The BloodSafe eLearning Australia system has recently been upgraded. You may notice a number of improvements including:

  • improved tracking of courses started and completed (on the My courses page)
  • ability to resume course where you left it
  • reduced assessment lockout period from 9 months to 3 months
  • all courses accessible on mobile devices (eg iPads and tablets)
  • up to 3 workplaces can now be listed if working multiple jobs.

For Report Administrators:

  • one login for all reporting permissions
  • simplified reporting access
  • specify if Employee number is mandatory for your workplace/region.

What if I have problems receiving my certificate?

A certificate will be automatically emailed to your registered email address upon successful completion of assessments. If you have not received your certificate you should:

  • Check that all assessments have been completed. This can be done by going to the Course certificates link on the My courses page which appears at the top left of the page after you have logged into the website, or via My certificates in the menu bar.
  • Check your junk mail folder.
  • Check your email address is correct and edit if required. This can be edited from My profile in the top menu bar, selecting the button with your name in the top right corner of the page, or the drop down arrow next to this and select Edit details.
  • Add our email address (noreply@bloodsafelearning.org.au) to your address book or spam filter.
  • Resend your certificate. This can be resent by using the link on the Course certificates page.
  • Alternatively you can download and save your certificate directly from the website using the link on the Course certificates page.

How many CPD points do I receive for the course?

Information on how many CPD points are allocated for each course is available under ‘Our courses’, then the course name, then ‘Endorsement & CPD’. Alternatively, it can be viewed in the CPD points list.

I’ve entered my details incorrectly. How do I fix this?

You can edit your details at any stage by logging into the website. All changes to your registration details are monitored to ensure only one user is registered per account.

It is important that your email address is entered correctly. If you find that you have entered it incorrectly you can change this by:

  • logging in using your INCORRECT email address and your registered password, and then
  • selecting the My profile link in the top menu bar, selecting the button with your name in the top right corner of the page, or the drop down arrow next to this and select Edit details. This will allow you to edit any details including your email address.

If you have moved interstate you will need to edit that detail before you can change other personal information, for example, a new region or workplace.

My email address has changed. How do I update it?

You can update these at anytime by:

  • logging in using your OLD email address (the one you originally registered with), and then
  • selecting the My profile link in the top menu bar, selecting the button with your name in the top right corner of the page, or the drop down arrow next to this and select Edit details. This will also allow you to edit any details including other contact details.

What if I have forgotten my password?

Select the Forgotten Password link on the login page, put in your email address and select search for your password to be emailed to you. If your email address is registered within the system an email will be sent with instructions on how to change your password.

A detailed user guide to changing your password is available here.

Can I log out and come back at another time?

Yes, you can login and out at any time. When you log back into the website you will be able to resume where you left the course.

When you have successfully completed a module, this is automatically recorded in the database. When you have successfully completed all module assessments within a course, you will receive your certificate.

What if I have problems accessing courses?

Some common reasons why learners have problems accessing pages include:

  • Using a slow internet connection – this resource requires a high speed internet connection in order to download videos and interactive resources at a usable rate.
  • Exceeding the maximum time allowed with no activity – by leaving a course page open while doing other work, the page may time-out. To access the page again, you will need to log back in.
  • A temporary disruption to our server or your internet/network connection – from time to time internet connections drop out. If this occurs, simply try logging in again. You may need to re-start your computer.
  • Blocked content – sometimes internet filtering software blocks access to our courses. Please try to access the course using a different internet connection or contact your workplace or ISP help desk.
  • If you are having trouble opening links (webpages, documents, images & media) try refreshing your screen. You can do this a number of ways, for example, by clicking on the circular arrows on the left or right hand side of your browser bar (depending which browser you are using), by using your F5 button or by going to View in the toolbar and then selecting Refresh. Another tip is to regularly delete your browsing history or cache.
  • Using a mobile device (iPhone, iPad, Android) – the courses can be viewed on mobile devices, though some display issues may occur as it is optimised for computer usage due to the range of interactives used.

How are modules assessed?

Completed modules are automatically assessed online and your score and feedback is provided immediately. Each module within a course has an assessment of multiple choice questions that are automatically assessed online. Your score and feedback is provided immediately. You must achieve a grade of 66% or better (eg four out of six questions correct) in each module to obtain your certificate. Once you have successfully completed a module the assessment will be stored in the database confirming you have passed. You must complete the assessment for each course within three months. If not, then the assessment will need to be commenced again. When you have successfully completed all the modules within a course a certificate is automatically emailed to your registered email address.

When do I need to be reassessed?

BloodSafe eLearning Australia makes the assessment component of each course available to registered users every three months or so. The frequency is up to the individual user or workplace requirements.

To access this feature, just login using your registration details (email address and password). Once you have logged in you can review any of the content by using the menu down the left hand side and navigate to the assessment via this menu.

We highly recommend you refresh your knowledge of course content prior to recompleting assessments.

If the User Guide and Report Administrator Guide do not answer your questions then please email us (support@bloodsafelearning.org.au) and we will try to respond within 24 hours.

What is a Report Administrator?

Report Administrators are nominated representatives responsible for monitoring registered user progress on behalf of their organisation.

Report Administrators can access BloodSafe eLearning Australia’s registered user reports anytime you need them. You can nominate any time period, select the organisations you require information for, and choose from either a summary or full report.

These reports are downloaded as .csv files. CSV’s can be opened in Microsoft Excel or imported into your training record system (dependent on system capabilities). The Report Administrator Guide is useful to refer to.

How do I become a Report Administrator?

In order to obtain reports you must first be registered as a user with BloodSafe eLearning Australia. If you are in a role such as a Transfusion Nurse, Hospital Education Coordinator or similar, you may be eligible to add a permission as a Report Administrator.

To find out more and to seek a Report Administrator permission, please contact the following:

If you are in New South Wales, please contact Sally Francis at the Bloodwatch program or by phone on 02 9269 5510.

If you are in Victoria, please contact Cindy Flores at the Blood Matters program.

For other states, please contact the BloodSafe eLearning Australia Program Management Office via email (support@bloodsafelearning.org.au).

How do I login as a Report Administrator?

Once you have contacted BloodSafe eLearning Australia’s Program Management Office or appropriate state contact (as above) and obtained a Report Administrators permission, go to http://www.bloodsafelearning.org.au.

You will then login like any other user via the Login button located on the home page, or in the top right menu bar of any website page.

What reports are available?

Reports are available to organisations in a downloadable .csv file across a range of parameters (workplace, region, state). These can be used for monitoring uptake and as evidence of completion for accreditation purposes. For assistance with reporting refer to the Report Administrator Guide.