Frequently Asked Questions

BloodSafe eLearning Australia is free to register for all users. To register, select the red ‘New Registration’ button on the homepage, or in the top right menu bar and follow the prompts.

For more details please see our User Guide for step by step images to support you through the registration process.

If you have forgotten your password, and your email address is current and correct, select the ‘Forgotten Password?’ link to reset your password.

If you no longer have access to your old email address please Contact Us and provide your previous and current email address so your account can be manually updated.

If you have incorrectly entered your email address when creating your account, you are still able to log in using the incorrect email address. You can then update your email address by clicking on your name in the top right-hand corner and follow the ‘Profile’ link in the drop-down menu.

For more details please see our User Guide for step by step images to support you through accessing and updating your account.

No, only one account is required per person, and this account can be used for personal interest, study and employment requirements. One account ensures your transcript is complete with all your completed courses.

You can update your details, including your email address from the profile section of your account. To find this, click on your name in the top right-hand corner and follow the ‘profile’ link in the drop-down menu.

If you believe you hold multiple accounts, please contact us with details of all email addresses you may have used, including which is your main/preferred email. We can then merge your accounts together bringing all your completed certificates onto the one account.

Personal details can be updated on your profile including your workplace details, email address and name eg maiden name to married name.

To access your details – click on your name top right-hand corner and follow the ‘Profile’ link in the drop-down menu.

Please note all name changes are monitored, logged, and may require approval to prevent fraudulent activity.

BloodSafe eLearning Australia and My Health Learning are not directly connected, and results are periodically transferred.

In order to ensure that your results are transferred, you must keep your BloodSafe eLearning Australia user profile up to date with your exact details as your employer records. This includes:

• First name
• Last name
• Local Health District (LHD) (selected from a drop-down list)
• Workplace/organisation (selected from a drop-down list)
• Employee number

This process is managed by My Health Learning, not BloodSafe eLearning Australia. For further information about transfer of results please visit the HETI website or contact the NSW eHealth State Wide Service Desk on 1300 28 55 33 for assistance.

On completion of a course your certificate is provided via a download link and automatically emailed to your nominated address.

To find a record of all completed certificates, click on the ‘Transcript’ tab locate on the right-hand side of the menu bar.

If you do not receive your automatically emailed certificate please check your email junk or spam folder, and check that the email address attached to your account is correct.

You may be able to use completion of our courses for your professional development requirements. Course accreditation and CPD points information is provided at the beginning of each course, or you can view a CPD Points list.

BloodSafe eLearning Australia makes the assessment component of each course available to registered users every three months.

BloodSafe eLearning Australia does not set mandatory or recommended course completion and review requirements. This is usually done by your organisation and is based on their needs and requirements, the staff members role and any specific organisational focus.

All assessments are delivered in multiple choice format, with two attempts per question. These assessments are automatically marked, with grades and feedback instantly provided.

There is a standard pass rate of 80% for all courses.

When you have successfully completed all assessments within a course a certificate is automatically generated and emailed to your nominated address, and can be downloaded.

Our website and courses can be viewed on all devices, including mobile desktop, laptop and mobile (iOS and Android). However, as courses contain a range of interactive tools, there may be some display issues with smaller screen sizes.

You can pause a course at any point in time and automatically return to where you left off, as your progress and assessment is automatically saved. if the course is not completed within three months you will be required to commence from the beginning.

For security purposes your login will timeout after 30 minutes of no activity. If this happens, when you log back in your course will reopen where you left off.

Report Administrators are nominated representatives within their organisation who have access to course completion data.

Report administrators can export records of registered employee’s course completions within their nominated workplace. These reports can be used for monitoring accreditation and education requirements.

Reports are downloaded as .csv files. These reports can be opened in Microsoft Excel, and imported into some training record systems, depending on their functionality.

For further details please see our Report Administrator Guide.

For specific report administrator support please contact us.

Report administrators are generally employed in a transfusion or education-based role.

To request access please email the following:

• Be registered as a user with BloodSafe eLearning Australia with your corporate email address.
• The hospital/region you are requesting report administrator access.
• An endorsement email from a senior staff member within your organisation. This could be a Director/Executive Director of Nursing or Medical, Director of Education, Director of Safety and Quality or similar person in a senior, whole of hospital, role.